Belediye Mobil Uygulaması & Citizen Platform
A live citizen platform in the field that brings municipality to your pocket with more than 50 service modules and AI assistant.
8+
5
4
Web + Mobile
Digital Municipality Platform Bringing Citizen Services Together in a Single Experience
Citizen platform that combines more than 50 service modules in a single Mobile App, from debt payment to 'Where is My Bus' live transportation tracking, from E-Municipality applications to wedding and appointment transactions. AI assistant directs the citizen to the right service; With its multi-municipal backend architecture, each institution works on its own data. It is used live in the field.
Operational scope
Problems Solved & Value Delivered
Citizens had to come to the municipality for their transactions
Services such as transportation, payment and application were distributed into separate channels.
Announcements and events were not reaching the target audience, requests could not be recorded.
Significant reduction in call center load
50+ services in one application — transaction without waiting in line
Digital, traceable record of all requests
Technical Features & Modules
Debt inquiry and Online payment + transportation card filling
E-Municipality applications, appointment and wedding procedures
'Where's My Bus' — live bus tracking, line/stop search
Request/complaint notification and solution center (photo + location)
Announcement, event, survey, death and on-duty pharmacy information
AI assistant — Q&A and in-app guidance
Social assistance, course/workshop registrations, sports facilities, market prices
iOS and Android (118 screens, guest mode, recording with OTP)
Smart parking, waste collection schedule, lost pet notification
Push notification and location-based services
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