BirServisim — Saha Servis ve Bakım Takip Platformu
Field operation platform where technical service, malfunction and periodic maintenance requests are managed end-to-end.
6+
4
3
Mobile
Platform that manages service requests, attachments and maintenance processes live
An end-to-end field service management platform that records customer malfunction/maintenance requests, assigns work orders to the nearest technical team based on location, and monitors the process live by digitally collecting spare parts, forms and customer signatures of the field team.
Operational scope
Problems Solved & Value Delivered
Loss of service records carried out via phone and WhatsApp
Inability to monitor field technicians' routes and job completion times
Keeping the spare parts and service forms used on paper
45% acceleration in service response and completion times
Paperless and complete digital service records
Increase in customer satisfaction and repeat service sales
Technical Features & Modules
Digital service request recording and automatic work order creation
Field technician Mobil work order and checklist (Checklist)
Location-based smart technician assignment and route optimization
Photographic due diligence, spare parts usage and stock reduction
Creating a digital signature and instant service form on the customer screen
Periodic maintenance calendar and automatic reminder services
Technician Mobile Appsı (Offline work support)
Customer TakIP Link — live tracking of where the technician is on the map
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