In today's accommodation industry, guest satisfaction is measured not only by room comfort but also by digital experience, from the waiting time at the reception to the accessibility of in-room services. Mobile applications specific to hotels carry contactless check-in, digital room keys and room service orders to the guest's own phone.
- Contactless Check-in and Digital Room Key (BLE / QR)
Guests complete their passport/identity verification via the mobile application before arriving at the hotel. When they arrive at the hotel, they can go directly to their room without waiting in line at the reception and log in by touching the door lock with their phone.
- Extra Spending and Instant Ancillary Service Sales (Up-selling)
Spa appointments, à la carte restaurant reservations and room service orders are presented with in-app visuals. Personalized notifications are sent to guests during their stay, increasing their per-person spending amounts.
- Operational Speed with PMS and HK Integration
All requests are instantly recorded on the hotel's PMS (Property Management System) and housekeeping panel. The staff on duty processes the request immediately and the status update is sent to the guest as a notification.
In hotels using mobile guest applications, extra on-site expenses increase by 28%, while reception density decreases by 60%.
Birsav Mühendislik Ekibi
